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Streets, Sidewalks, Lights, and Transportation
EPA1East Palo Alto residents and businesses can help keep our City in good working order by keeping an eye out for problems with streets and potholes, streetlights, signal lights, or street, sidewalk and other maintenance issues. Help maintain your community by reporting graffiti, illegal dumping, a blocked storm drain, or local flooding.

Click here to report any of these problems or concerns. To report local flooding, a blocked storm drain, or graffiti or vandalism in progress call, East Palo Alto Police Dispatch at 650-321-1112.

In case of a life-threatening emergency, call 911. For non-emergency but critical issues which are currently taking place, please call East Palo Alto Police Dispatch at 650-321-1112.

Route Changes for East Palo Alto’s Free Shuttle Starting July 1
As of July 1, 2014, there will be two significant changes to East Palo Alto’s free shuttle program:

  1. New free shuttle service will begin on July 1 between the Woodland/Bayshore  neighborhood in East Palo Alto and the Palo Alto Caltrain station. This new shuttle is provided in partnership with the City of Palo Alto. Click here for a flyer including a map of the new shuttle route, or click here to see a Google Maps version.
  2. Shuttle service east of Route 101 will be discontinued as of July 1. Residents can use existing SamTrans bus routes serving these areas, or SamTrans Redi-Wheels (senior/disabled). Discontinuing the shuttle in this area avoids overlap/duplication of bus service, and maximizes the efficient use of limited funds. 

Residents in the neighborhoods where the shuttle is being discontinued are served by existing SamTrans bus routes 280, 281, and 296, as well as SamTrans Redi-Wheels (seniors and disabled). Schedule, fare, and route information for SamTrans buses and Redi-Wheels is available by calling 650-660-4287 (TTY only at 650-508-6648), or going online to www.samtrans.com.  

Qualified senior and disabled residents in East Palo Alto may also have access to door-to-door shuttle service to and from the East Palo Alto senior center. More information on this program is available by contacting Maurice Berry at 650-444-2406 or by email at .

After July 1, East Palo Alto residents seeking assistance with accessing any of these alternatives are encouraged to contact Michelle Daher, East Palo Alto Environmental Coordinator, by calling 650-853-3197, visiting 1960 Tate Street, or emailing 

Existing shuttle information (valid only through June 30, 2014)

All EPA Free shuttles are white in color and seat approximately 25 passengers. While typically the shuttle routes will be labeled EPA Free Shuttle, shuttles may be substituted for Caltrain or PCA shuttles, as needed. For more information, contact the Mobility Manager at 650-853-3197. 

EPA Free Shuttles #1 & #2: Caltrain Route 
• Two shuttles serve those who travel between the Caltrain station (on Alma/Lytton in Palo Alto) and East Palo Alto. 
EPA Free Shuttle #1 is an East Palo Alto managed shuttle which runs weekdays between 6:00 am - 8:00 pm, with hourly service; weeknight service runs from 11pm until 1:44am; weekend service runs from 6:40-10am and 3:49-11:09 pm. 

EPA Free Shuttle #2
 • A SamTrans managed shuttle which follows the same route as EPA Free Shuttle #1, staggered by a half-hour, with hourly service during peak-hour commute times from 6:30 until 9am, and 4 until 8pm.