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Building Services

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1. How do I file a Code Enforcement complaint?
2. What is the cost of building permit?
3. When is a building permit required?

Business License

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1. Who is required to have a business license?
2. How do I apply for a new business license?
3. Do I need to renew my business license every year?

Claim Form & Instructions

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1. How do I file a claim?
2. How do I obtain a claim form?
3. How long do I have to file a claim?
4. What if the time has expired since the incident occurred?
5. What should I attach to the claim?
6. How many repair estimates do I submit?
7. Can I have the repairs done or do I have to wait for the investigation to be concluded?
8. What do I do if my claim is denied?

Community Development

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1. What is the role of Community Development?

Cooley Landing

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1. Can I have a picnic at the park?
2. Can I schedule an event at the park?

Economic Development

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1. What is the zoning for my property?
2. I want a business license. Where do I start?

Engineering Division

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1. Can we have speed bumps installed on my street?
2. How do I report a hazardous sidewalk that is not my property?
3. People speed up my street I want something done. What can I do?
4. When is my street scheduled to be resurfaced?
5. Whom do I contact if the painted marks on the street or curb are no longer visible or are in poor condition?
6. Whom is responsible for sidewalk repairs?
7. Why can't we get a stop sign at my intersection?
8. Why do the some signals have pedestrian lights (the walk and don't walk symbol displays) and others don't?

Main

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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?

Maintenance

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1. How do I get a new street light in front of my house?
2. How do I get permit to remove a tree?
3. How do I know when my street will be swept?
4. How do I make reservations in park for a birthday party?
5. How do I report a street light that is not working?
6. I just moved in, whom do I contact to get new water service?
7. My garbage / recycling bin didn’t get picked up today. How can I rectify this?
8. My sewer is backing up. Whom can I contact for help?
9. Where can we take unwanted household items like furniture / sofa?
10. Where do I call for wild or dead animals?
11. Where do I get free compost?
12. Where do I get sandbags?
13. Where do I report graffiti issues?
14. Where do I report illegal dumping?
15. Where do I report potholes?
16. Whom do I contact when my street is flooded?

Measure C

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1. Does Measure C provide for any exemptions?
2. I am over 65 years old and I submitted an exemption application last year and was approved for exemption. Do I have to submit an exemption application again for this year?
3. I own more than one residential property. Can I apply for exemption for more than one residential property?

Permit Center / Services

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1. Do I Need to Seek City Approval for My Project?
2. Is planning review required?

Recology

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1. How do I dispose of an appliance or furniture such as an old couch?
2. My garbage / recycling bins didn’t get picked up today, what should I do?

Rent Stabilization FAQ

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1. Are utility and other housing service fees included in the Maximum Allowable Rent?
2. How are Initial Certificates of Maximum Allowable Rents (MARs) determined?
3. What is an Initial Certificate of Maximum Allowable Rent ("MAR")?
4. Can I be charged a City registration fee of $9.75 in addition to my rent?
5. When and how much can my landlord raise my rent?
6. What is an Annual General Adjustment (“AGA”) and how is it to be used to raise rents?
7. What does it mean to “bank” an AGA for future rent increases?
8. Why send notices to tenants about rents, discounts provided, and fees charged by their landlord?
9. How to Secure Compliance with East Palo Alto’s Rent Control Protections

Youth & Family Service

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1. Are there city ordinances that regulate events within the city?